Refund policy
Return & Refund Policy
At Ardens Home, we want customers to have clear options when a purchase needs to be returned or when something does not arrive as expected. This policy describes our standard procedures for eligible returns, refunds, damaged merchandise, replacements, and order cancellations.
1. 30-Day Return Eligibility
An eligible product may be submitted for return within 30 days from the date it is delivered.
To qualify for a standard return, merchandise should generally:
Be unused and in its original condition;
Show no customer-caused damage, alteration, or excessive wear;
Include the original packaging where reasonably applicable;
Include accessories, hardware, manuals, and other components originally supplied with the item; and
Have a valid order number or other reasonable proof of purchase.
We recommend inspecting your purchase before disposing of its packaging or included components.
2. Contact Ardens Home Before Returning Merchandise
Please email support@ardenseverden.com before sending an item back.
Your request should include your order number, the product involved, and a brief explanation of why you are requesting a return. When the request concerns damage, a defect, missing parts, or incorrect merchandise, please also provide clear photographs where possible.
After reviewing your request, we will provide the applicable return instructions if the merchandise is eligible.
Please do not ship merchandise back without receiving return instructions first. Our business contact address is not automatically the return processing location unless we specifically identify it as such.
3. Change-of-Mind Returns
We understand that a home product may not always suit your space, style, or needs after it arrives.
Eligible products may be returned for a change of mind within the applicable return period, provided they continue to satisfy the return condition requirements.
Customers are generally responsible for return shipping expenses associated with an approved change-of-mind return.
4. Assembly and Installation Considerations
Please inspect home products and their components before permanent installation or modification.
Standard return eligibility may be affected if merchandise has been:
Permanently mounted or installed;
Drilled, cut, painted, refinished, or otherwise modified;
Extensively assembled in a manner that results in wear or damage;
Damaged through improper assembly, use, cleaning, or storage; or
Returned without important components originally included with the product.
If you believe a product has a manufacturing defect, please contact us before attempting a permanent repair or modification.
5. Damaged, Defective, Incomplete, or Wrong Items
Please check your order reasonably soon after delivery.
If merchandise arrives damaged, appears defective, is missing essential components, or differs from what you ordered, contact support@ardenseverden.com promptly.
To assist our review, we may ask you to provide:
Your order number;
A description of the issue;
Photographs of the affected product;
Photographs of damaged packaging where relevant; and
Product labels or other identifying information when necessary.
Please retain the merchandise and packaging while the matter is being evaluated.
After reviewing the circumstances, we may offer an appropriate replacement, replacement component, refund, or another reasonable resolution.
6. Merchandise With Return Restrictions
The following products may not qualify for an ordinary preference-based return:
Personalized, customized, or made-to-order merchandise;
Gift cards;
Products clearly identified as final sale before purchase;
Merchandise materially used, altered, or damaged after delivery;
Items permanently installed or modified;
Products missing essential components due to customer handling; and
Merchandise subject to product-specific hygiene or safety restrictions after opening or use.
Other product-specific restrictions clearly disclosed before purchase may also apply to the extent permitted by law.
These limitations do not remove mandatory remedies that may apply to defective, damaged, or incorrectly supplied products.
7. Preparing and Shipping Your Return
After receiving return authorization, please package the merchandise securely and follow the provided shipping instructions.
For voluntary returns, the customer is generally responsible for the cost of returning the product.
Because home products can include fragile, oversized, or multi-component merchandise, please use packaging reasonably suitable for protecting the item during transportation.
We recommend a trackable shipping service and encourage you to retain your shipping receipt and tracking number until your return is completed.
When we verify that a return is necessary because of an error attributable to Ardens Home, appropriate return shipping arrangements will be addressed as part of the resolution.
8. Return Inspection
Authorized merchandise will be evaluated after it reaches the designated return location.
The review may include the product's physical condition, packaging, accessories, hardware, signs of installation or modification, and completeness of the returned merchandise.
We will notify you after the return has been reviewed and advise whether it has been approved for a refund.
9. Refunds and Processing Time
Approved refunds will generally be issued to the original payment method used for the order.
Once Ardens Home processes a refund, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account. Please allow approximately 5–10 business days after refund processing.
Actual posting times depend on the applicable financial institution.
Original outbound shipping charges are generally non-refundable for voluntary change-of-mind returns unless otherwise required by applicable law. Where an order issue results from an error attributable to us, applicable shipping charges will be considered as part of the resolution.
10. Exchanges and Replacement Products
If you would prefer another eligible item rather than a refund, please contact us to determine whether an exchange or replacement can be arranged.
Availability depends on current inventory and the circumstances of the request.
If a direct exchange is unavailable, we may complete an eligible refund so that a separate order can be placed for another product.
11. Cancelling or Updating an Order
If you need to cancel an order or correct order information, contact support@ardenseverden.com as soon as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins. However, once an order has entered processing, packing, or shipment, cancellation or modification cannot be guaranteed.
If an order has already shipped, qualifying merchandise may be returned after delivery under this policy.
12. Refused, Undeliverable, and Returned Packages
Customers are responsible for providing accurate and complete shipping information when placing an order.
If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery issue, we will review the available options after the parcel is returned.
Additional shipping charges may apply when reshipment is requested.
13. Applicable Consumer Rights
This Return & Refund Policy establishes the standard procedures of Ardens Home. It is not intended to exclude, waive, or restrict any consumer right or remedy that cannot legally be limited.
If applicable federal, state, or local law provides mandatory protections that differ from a provision of this policy, those legal requirements will apply.
14. Contact Ardens Home
For return requests, refund questions, damaged merchandise, exchanges, or other assistance regarding this policy, please contact:
Ardens Home
1406 9th Ave NW
Austin, MN 55912
United States
Phone: (507) 320-8033
Email: support@ardenseverden.com